Frequently Asked Questions
HOW DO I PLACE AN ORDER ON UNFOLDING-STORY.COM?
Ordering invitations on Unfolding-Story is easy and safe. Once you have found the invitation you would like to purchase, go to store click on the "Add to Bag" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card or Paypal
information. You may also order over the phone, by calling the number in the "CONTACT" section. Representatives are available Sunday-Friday.
IS IT SAFE TO ORDER ON UNFOLDING-STORY.COM?
Yes, it is safe to order on Unfolding-Story.com We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
WHAT SHIPPING OPTIONS ARE AVAILABLE ON UNFOLDING-STORY.COM?
Currently we are able to accept online orders to shipping addresses within the United States, Canada, Europe, Australia, Japan, Brazil and we ship internationally to those destinations. For each address we do not charge a postal charge, all shipping is free. Please allow 10-15 business days for shipping time.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
WILL I BE CHARGED SALES TAX ON MY UNFOLDING-STORY.COM PURCHASE?
Unfolding-Story is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all our online and phone orders will include sales tax where such taxes are imposed by the destination country.
WILL MY UNFOLDING-STORY.COM PURCHASE ARRIVE IN A PROTECTED BOX?
All purchases arrive in a protected box. If you require any special cards, occasion greetings, or wrapping, please do contact us by e-mail. Surcharges may apply.
CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?
Yes, you will be given the opportunity to create a personalized message, please use our contact form for any special requirements.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
Please use contact us for any question you may have.
HOW CAN I MAKE RETURNS OR EXCHANGES?
At present we do not offer any returns or exchanges.
